1. 🐝 Do you offer in-person help, or is everything online?
Most of my computer troubleshooting is handled remotely. However, if you’re located in the CSRA (Central Savannah River Area), I also offer in-person service when scheduling allows. Please contact me before booking so we can confirm availability, location, and timing.
2. 🐝 What happens after I book a service?
Once your booking and payment are completed, your session is confirmed. I’ll follow up with any details needed for your appointment — whether it’s remote or in-person. Please provide a clear description of your issue when booking so I can prepare and resolve it as efficiently as possible.
3. 🐝 Can I get a refund if I change my mind or the issue is resolved another way?
All sales are final. Once a session is booked, my time and expertise are reserved for you, and refunds, cancellations, or reschedules are not offered if you no longer wish to proceed or the issue is resolved by other means.
4. 🐝 What happens if you’re unable to fix the problem?
If we complete the troubleshooting session and we’re unable to resolve the issue and cannot identify a clear cause, I’ll provide a $50 partial refund as a good-faith guarantee. If a root cause is identified, guidance is provided, or the service is partially or fully completed, the session is considered delivered and no refund applies. If you believe there’s a concern with your session, please contact me within 7 days so I can review it.
5. 🐝 How do I ask questions or coordinate before booking?
You can email me anytime at dee@deebeefreelancing.com. If you’re local and interested in in-person support, please reach out before scheduling so we can confirm details in advance.